Net Promoter Score (NPS) in consumer/brand surveys

 

Net promoter score (NPS) is intended to find out what proportion of customers are promoters, i.e., people who tend to recommend the products or services of the company to others, and what proportion are detractors, i.e., people who do not recommend the services or products or even express their dissatisfaction with the services provided or products manufactured by the company. The higher positive NPS, the greater the potential of a company for growth and development, because beside traditional advertising and marketing, it is being promoted by word of mouth, which undoubtedly has a considerable effect on sales and number of customers of a company.

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HEADQUATERS & COMPANY DETAILS
RAIT LTD
Laisvės av. 60, 14fl.
LT-05120 Vilnius, Lietuva
Phone.: +370 5 269 12 47
Fax.: +370 5 269 12 48
E-mail: info@rait.lt
Company code: 125996770
VAT number: LT259967716
Bank: AB SEB
LT68 7044 0600 0162 4109
Bank code: 70440
RAIT LATVIA LTD
Z.A.Meierovica blv. 16-6
LV-1050 Riga, Latvia
Phone.: +371 2 74 34 000
E-mail: info@rait.lv
Company code: 40103816473
VAT number: LV40103816473
Bank: AS SWEDBANK
LV61HABA0 5510 3881 4827
Bank code: HABALV22 
FAKTUM & ARIKO LTD
Tatari str. 64
10134  Tallinn, Estonia
Phone.: +372 611 6018
E-mail: info@faktum-ariko.ee
Company code: 10892011
VAT number:  EE100789195
Bank: Swedbank
EE122200221020676840
Bank code: HABAEE2X 
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